A Quick Peek at Shirley’s Training Style

Communication Skills


Everything DiSC

The most important thing in communication is hearing what isn’t said. ―Peter Drucker (1909-2005) Austrian-born American management consultant and author



Criticism, like rain, should be gentle enough to nourish a man’s growth without destroying his roots. ―Frank A. Clark (1860 – 1936) American politician

Management and Leadership



The expert riders of horses let the horse know immediately who is in control, but then guide the horse with loose reins and seldom use the spurs. ―Sandra Day O’Connor Retired Associate Justice of the Supreme Court


Employee Performance

Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity. —U.S. General George S. Patton (1885 – 1945) Senior Officer best known for his leadership of the U.S. Third Army following the invasion of Normandy in 1944



Ethics is knowing the difference between what you have a right to do and what is right to do. ―Potter Stewart (1915-1985) Associate Judge of U.S. Supreme Court


Inspirational Leader

If your actions inspire others to dream more, learn more, do more and become more, you are a leader. ―John Quincy Adams (1833 - 1894) 6th President of the U.S.


Meeting Management

Let our advance worrying become advance thinking and planning. ― Winston Churchill (1874-1965) Prime Minister of the United Kingdom


Strategic Planning

Knowledge has to be improved, challenged, and increased constantly, or it vanishes. ―Peter Drucker (1909 – 2005) Austrian-born American management consultant and author


Trust Building

TRUST: It’s the one thing that changes EVERYTHING. ―Steven M.R. Covey (1932-2012) American author, businessman, and speaker



Coping with Change in the Workplace

I cannot say whether things will get better if we change; what I can say is they must change if they are to get better. ―Georg C. Lichtenberg (1742-1799) German physicist, and satirist 


Emotional Intelligence

Tell me, and I'll forget. Show me, and I may not remember. Involve me, and I'll understand. —Albert Einstein (1879 – 1955) German-born theoretical physicist


Stress and Energy Management

Energy and persistence conquer all things. ―Benjamin Franklin (1706 – 1790) American author, scientist, politician, inventor and one of the Founding Fathers of the United States

Work with Shirley