Communication Skills
Everything DiSC
The most important thing in communication is hearing what isn’t said. ―Peter Drucker (1909-2005) Austrian-born American management consultant and author
Feedback
Criticism, like rain, should be gentle enough to nourish a man’s growth without destroying his roots. ―Frank A. Clark (1860 – 1936) American politician
Management and Leadership
Delegation
The expert riders of horses let the horse know immediately who is in control, but then guide the horse with loose reins and seldom use the spurs. ―Sandra Day O’Connor Retired Associate Justice of the Supreme Court
Employee Performance
Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity. —U.S. General George S. Patton (1885 – 1945) Senior Officer best known for his leadership of the U.S. Third Army following the invasion of Normandy in 1944
Ethics
Ethics is knowing the difference between what you have a right to do and what is right to do. ―Potter Stewart (1915-1985) Associate Judge of U.S. Supreme Court
Inspirational Leader
If your actions inspire others to dream more, learn more, do more and become more, you are a leader. ―John Quincy Adams (1833 - 1894) 6th President of the U.S.
Leading Change in the Workplace*
Everyone thinks of changing the world, but no one thinks of changing himself. ―Count Leo Tolstoy, (1828 – 1910) Russian writer
Meeting Management
Let our advance worrying become advance thinking and planning. ― Winston Churchill (1874-1965) Prime Minister of the United Kingdom
Strategic Planning
Knowledge has to be improved, challenged, and increased constantly, or it vanishes. ―Peter Drucker (1909 – 2005) Austrian-born American management consultant and author
Teamwork & Collaboration
One man can be a crucial ingredient on a team, but one man cannot make a team. —Kareem Abdul-Jabbar, Retired NBA Basketball player
The Myth of Time and Productivity
It’s not enough to be busy, so are the ants. The question is, what are we busy about? ―Henry David Thoreau (1817 – 1862) American author
Trust Building
TRUST: It’s the one thing that changes EVERYTHING. ―Steven M.R. Covey (1932-2012) American author, businessman, and speaker
Self-Management
Coping with Change in the Workplace
I cannot say whether things will get better if we change; what I can say is they must change if they are to get better. ―Georg C. Lichtenberg (1742-1799) German physicist, and satirist
Emotional Intelligence
Tell me, and I'll forget. Show me, and I may not remember. Involve me, and I'll understand. —Albert Einstein (1879 – 1955) German-born theoretical physicist
Stress and Energy Management
Energy and persistence conquer all things. ―Benjamin Franklin (1706 – 1790) American author, scientist, politician, inventor and one of the Founding Fathers of the United States