Continuous Improvement Tools and Topics

Continuous Improvement Tools and Topics2018-06-12T12:51:34+00:00
A Quick Peek at Shirley’s Training Style

Communication Skills



Criticism, like rain, should be gentle enough to nourish a man’s growth without destroying his roots. ―Frank A. Clark (1860 – 1936) American politician

Management and Leadership



The expert riders of horses let the horse know immediately who is in control, but then guide the horse with loose reins and seldom use the spurs. ―Sandra Day O’Connor Retired Associate Justice of the Supreme Court


Employee Performance

Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity. —U.S. General George S. Patton (1885 – 1945) Senior Officer best known for his leadership of the U.S. Third Army following the invasion of Normandy in 1944



Ethics is knowing the difference between what you have a right to do and what is right to do. ―Potter Stewart (1915-1985) Associate Judge of U.S. Supreme Court


Inspirational Leader

If your actions inspire others to dream more, learn more, do more and become more, you are a leader. ―John Quincy Adams (1833 - 1894) 6th President of the U.S.


Meeting Management

Let our advance worrying become advance thinking and planning. ― Winston Churchill (1874-1965) Prime Minister of the United Kingdom


Strategic Planning

Knowledge has to be improved, challenged, and increased constantly, or it vanishes. ―Peter Drucker (1909 – 2005) Austrian-born American management consultant and author


Trust Building

The people, when rightly and fully trusted, will return the trust. ―Abraham Lincoln (1809 – 1865) 16th President of the United States



Emotional Intelligence

Tell me, and I'll forget. Show me, and I may not remember. Involve me, and I'll understand. —Albert Einstein (1879 – 1955) German-born theoretical physicist


Stress and Energy Management

Energy and persistence conquer all things. ―Benjamin Franklin (1706 – 1790) American author, scientist, politician, inventor and one of the Founding Fathers of the United States

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