Receiving Feedback to Understand and Improve:

Don’t Do
1.       Ignore the feedback 1.       View feedback as an opportunity to obtain useful information for reducing conflict, improving productivity, collaboration, etc.
2.       Assume the words are an attack; listen with objectivity 2.       Assume feedback is offered with the best intentions
3.       Just assume you know what they mean or intend 3.       Ask for specifics for clarity
4.       Do not interrupt 4.       Inquire about alternative ways to handle the situations.  What would work for them?
5.       Jump to conclusions about what you need to do 5.       Use summary statements to assure you understand
6.       Shut down to feedback with your words and behaviors 6.       Use open body posture
7.       Get caught up in the details or something else 7.       Make sure you understand the “big picture”
8.       Ask for general feedback; you may get more and different than what you want or need 8.       Be specific about behavior you would like more feedback on
9.       If you disagree, do not throw away or stop listening 9.       Accept the provider’s comments whether you agree or not
10.   Don’t use the “trump” card as the boss 10.   Consider what you can learn about how others view you in doing your job