Receiving Feedback to Understand and Improve
Receiving Feedback to Understand and Improve:
| Don’t | Do |
| 1.* * * * * * Ignore the feedback | 1.* * * * * * View feedback as an opportunity to obtain useful information for reducing conflict, improving productivity, collaboration, etc. |
| 2.* * * * * * Assume the words are an attack; listen with objectivity | 2.* * * * * * Assume feedback is offered with the best intentions |
| 3.* * * * * * Just assume you know what they mean or intend | 3.* * * * * * Ask for specifics for clarity |
| 4.* * * * * * Do not interrupt | 4.* * * * * * Inquire about alternative ways to handle the situations.* What would work for them? |
| 5.* * * * * * Jump to conclusions about what you need to do | 5.* * * * * * Use summary statements to assure you understand |
| 6.* * * * * * Shut down to feedback with your words and behaviors | 6.* * * * * * Use open body posture |
| 7.* * * * * * Get caught up in the details or something else | 7.* * * * * * Make sure you understand the “big picture” |
| 8.* * * * * * Ask for general feedback; you may get more and different than what you want or need | 8.* * * * * * Be specific about behavior you would like more feedback on |
| 9.* * * * * * If you disagree, do not throw away or stop listening | 9.* * * * * * Accept the provider’s comments whether you agree or not |
| 10.* * Don’t use the “trump” card as the boss | 10.* * Consider what you can learn about how others view you in doing your job |
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